Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Can I order directly from the website?
Yes, we made it super easy to place an order. Do you know what you want and are ready to order and pay? This is the method for you. You can add many items to your cart, upload your artwork and enter your payment information in our secure system. Please note that we will NOT charge your card until all artwork is confirmed and your in hands date is sure to be met. We are a full service promotional product company and we want to make sure that your project is done right!
Can I request additional information?
Absolutely. This is our most used option. If you see a product you like but are uncertain about the process and need additional information like imprint options, rush production, rush shipping, you can fill out our contact form and we will answer you promptly. This can be used to obtain quotes, get imprint information, custom overseas orders etc…If you would like to include artwork, please email us directly at team@blacklabel.farm.
Can I request a quote?
Do you have a project and are interested in getting a quote or quotes before you decide? This is the option for you. We can quote your project and email or send you an out the door estimate. This is also a great option if you have a large order request or need multiple imprints. Email us directly at team@blacklabel.farm . Include your creatives while emailing us/
Can I request a product proof?
yes we offer product proof. Note that there is a $40.00 charge on any Silk-Screened or Pad-Printed item. $50.00 on Debossed or Digibrite items. $45.00 on any Laser Engraved item. Any revisions on proofs will be charged a new proof charge that includes any additional art, die or screen charges. Embroidery, Heat Transfer and 4 Color Process, contact us directly at team@blacklabel.farm for charges.
What are your imprinting methods?
PAD-PRINT, SILK-SCREEN, OFFSET PRINTING, TRANSFER PRINTING, DIGIBRITE 4CP PRINTING, DEBOSSING, DYE SUBLIMATION & LASER ENGRAVING:
Maximum imprint area will be used unless otherwise specified on order.
Please contact us for Offset Printing colors.
IMPRINT COLORS:
Ceramic: PMS color match not available. Note: Because of high firing temperature of ceramic enamels, exact color match cannot be guaranteed.
Pad-Printing: PMS color match – add $50.00 per color, per order.
Exact color match cannot be guaranteed on re-runs or proofs.
Silk-Screen: PMS color match – add $50.00. Exact color match cannot be guaranteed on re-runs or proofs. Double hit is recommended for better ink coverage when printing light ink colors on dark-colored canvas.
Please email us for details and pricing.
Transfer Printing: PMS color match add $50.00 per color, per order. Please Note: Exact color match cannot be guaranteed on re-runs or proofs.
Debossing: Art must be submitted in one color, with text at least 1∕8″ H.
Rush Service not available.
Digibrite Printing: PMS color match not available. Art will be converted to CMYK and the closest possible color will be used. Artwork will print best on white items and will vary depending on item color. Colorbrite Drinkware & Dye-Sublimation: PMS color match cannot be guaranteed.
Dye sublimation printing involves the use of a special dye ink that sublimates when it is introduced to high temperatures. This ink is first printed onto a transfer paper via a digital printer and then this printed image is transferred onto the item using heat and pressure. The ink reacts to the heat by “sublimating” in that it changes from a solid state into a gas state (thereby skipping the liquid state entirely). The dye then bonds with the polyester fabric to create the image. It is important to note that with “All-Over” dye sublimation printing, there are inconsistencies that will occur from print to print. This makes each printed item have some variation relative to the other prints throughout the run so that no two prints are the same. The most common inconsistency that will occur is in the form of white showing through the fabric where the ink doesn’t penetrate all the way through the pile. Another inconsistency that can occur is called “ghosting”. This happens when the dye gas settles into the fabric in unintended areas. Generally, when ghosting occurs it will create color shadows along edges of elements within your design. These inconsistencies are part of the nature of the dye sublimation process and are unpreventable. These variations are deemed acceptable on dye sublimated items.
CERAMIC
Imprint Colors: All standard colors available.
Note: Metallic Gold and Platinum are not standard on Ceramic items.
Add .50 per side, per piece.
WRAPAROUND IMPRINT/SECOND SIDE IMPRINT:
Price includes wraparound imprint. Wraparound imprints are for one continuous piece of art. For imprints that line up symmetrically on opposite sides, a 2-sided imprint method must be chosen.
Wraparound imprint on handled/tapered mugs or bottles may distort near the paring line. Due to the shape of some products, geometric shapes and/or logos may be distorted and wraparound imprint may not be offered. Second side imprint varies on each item. Charges are marked on individual pages.
What should I know about Trademarks and copyrights?
Blacklabel Promotional Products assumes that artwork submitted for reproduction in producing an order, was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Blacklabel Promotional Products responsible for any damages, costs and/ or expenses arising under these laws as a consequence of our use of said artwork.
What should I know about embroidery?
Unless otherwise specified on product page price includes up to 7 thread colors and 5,000 stitches for bags, golf towels and blankets, 7,000 stitches for caps. If design exceeds the included amount of stitches we will quote before proceeding with order.
THREAD COLORS: standard Madeira thread colors. Add .35 per item for Metallic Gold & Silver, per 1,000 stitches.
TAPE CHARGE: $100.00 for all new orders. For designs exceeding the standard amount of stitches, add $35.00 per each additional 1,000 stitches to the embroidery tape charge and .35 running charge for every additional 1,000 stitches to the price of the item. Additional stitch charges also apply to all free tape orders.
TAPE EDIT CHARGES
1. Reduction or enlargement of customer supplied tape – $15.00.Maximum reduction or enlargement of tape is 20% of original size.
2. Up to 2 lines of straight-line type edit – $20.00. Straight line copy-stock lettering only. Up to 7,000 stitches $25.00 tape charge. DUPLICATE TAPES/DISCS: Tape on file, $25.00 each.
ADDITIONAL THREAD COLORS: Add $1.50 per piece, per color, per location for 8th and 9th color. If a thread color change is required add $35.00 per change.
INDIVIDUAL PERSONALIZATION: Initials – add $5.00 per bag to the embroidered price. Names – add $8.00 per bag to the embroidered price. Note: Names and Initials not to exceed 1″ height and not smaller than ½”.
CAPS
3D EMBROIDERY PRICING: In addition to the standard embroidery price please add $1.85 per piece, per color up to 7,000 stitches (2 color max, front panel only). Art must be approved by factory. For every additional 1,000 stitches add .54 to the price of the cap. Additional stitch charges also apply to all free tape orders.
REAR & SIDE EMBROIDERY: Up to 5,000 stitches and 7 thread colors, add $2.50, plus a $50.00 tape charge. Left Side Embroidery on visors is NOT AVAILABLE.
Side Embroidery Area: Caps: 3″ W x 2″ H • Visors: 3″ W x ⅝” H (right side only).
Rear Embroidery Area: 3 ½” W. Call for template.
Do you offer mockups before placing an order?
Yes. We can create full mockups of your final products prior to placing an order.
What is the production time for my order?
Normal Production Time on Standard 1 color Pad-Printed, Laser Engraved and Silk-Screened items approximately 3-5 business days upon proof approval. Multi-Color Pad-Print, Silk-Screen, Debossed and Embroidered items approximately 7-10 business days upon proof approval. 4 Color Process Printed items 10-12 business days upon proof approval. Transfer Printing items 10-12 business days upon after approval. Label items 5-7 business days upon proof approval. These are based on normal production schedules unless otherwise specified on product page. These timelines are guidelines only and are subject to change based on capacity at time of Purchase Order
Can I return my order?
A factory authorization number must be obtained in writing prior to return of merchandise for any reason, or our Receiving Department will not accept return shipment. Returns must be shipped within 15 days of purchase. Once blank items are decorated, no returns will be accepted. All boxes containing blank items must be inspected and verified as the correct product ordered before decorating. For third parties, it is the decorator’s responsibility to verify receipt of correct product. Blank returns will have a 20% restocking fee or $20.00, whichever is greater.
Can I cancel an order?
Yes you can. Orders cancelled during production will be charged for the work completed at the time of cancellation. Embroidered items add $100.00
What should I know about shipping?
All packaging and carton quantities are approximate. They are subject to change without notice. Packaging will vary according to quantities ordered. Please visit our website for shipping quotes and current packaging information. Web shipping quotes apply only to decorated goods. Please contact us for quotes on blank goods. Due to the volume of orders shipped daily, adjustments to ship methods MUST be received 2 days before scheduled ship date or changes cannot be guaranteed. Shipping methods on orders SHIPPING EARLY will not be adjusted to meet in hands date.
POWER BANKS: Due to modifications to the IATA Dangerous Goods Regulations and the corresponding change to the UN Classification for power banks Hit can only offer air shipment via UN 3480 Packing instruction 965 Section 1B(Cargo Aircraft Only). These shipments are subject to higher freight rates and an additional $49.00(X) per carton processing fee.
PRODUCTS REGULATED AS OVER-THE-COUNTER (OTC) DRUGS OR COSMETICS: Those products that fall into this category are not eligible for shipment to any foreign country due to the wide range of regulations around the world. Many nations have their own requirements for facility registration, product listing and labeling of this category. Examples of OTC Drug products: Hand Sanitizer (see separate note regarding shipping classification), Sunscreen, and Lip Balm with SPF. Examples of Cosmetics: Lip Moisturizer, Lip Gloss, Shampoo, etc.
SANITIZERS: Alcohol based hand sanitizers are considered hazardous materials due to their flammability, and as such are subject to the regulations of the US Department of Transportation (domestic ground and air shipments) and International Air Transportation Association (IATA – international air shipments), with the US DoT regulations located in Title 49 of the Code of Federal Regulations. Air shipments of these items will be subject to a processing fee of $49.00(X) per carton, as each carton must be declared, labeled, and shipped separately. Ground shipments do not require special declarations and can ship multiple packages in one shipment, and thus will not be subject to any additional processing fees; however, shipments to Alaska and Hawaii can only be shipped via air, as ground shipments still have to board a plane to reach their final destination. Due to variations in hazardous material regulations around the globe, Hit® does not ship alcohol based sanitizers internationally; Hit® will ship to a domestic location, at which point it becomes the responsibility of our distributors and their clients to determine if the destination country will accept these shipments and to make the international shipment.
Note that Return Charges will be assessed to the Customer together with the original Charges, unless the Shipment was undeliverable due to the fault of Blacklabel Promotional Products. Customer will be liable for any and all costs, charges and fees incurred in returning, storing or disposing of an undeliverable Shipment.
I there anything else I should know about shipments?
Orders shipped to more than one destination are subject to a charge of $10.00(G) for each additional destination.
MUGS:
To ensure safe delivery for ceramic mugs and drinkware a Protective-Pack box will be used. Our Protective-Pack cartons are approved by UPS and Federal Express. Special rates have been negotiated with each carrier for this program. In the event that you decline the use of our Protective-Pack box or specify a carrier other than UPS or Federal Express, it is understood that HIT® PROMOTIONAL PRODUCTS WILL NOT BE LIABLE FOR ANY BREAKAGE CLAIMS. Pricing for each Protective-Pack box is $10.00(G).
TRUCK SHIPMENTS:
Must be marked on purchase order INSIDE DELIVERY.
HANDLING CHARGES OF $3 PER CARTON WILL APPLY TO ALL ORDERS.
Any claims concerning delayed merchandise must be made directly to the carrier. Blacklabel Promotional Products’ responsibility ceases once the merchandise is delivered to the carrier.
Please note: Tracking and/or delivery confirmation cannot be provided for USPS shipments. USPS cannot be used for international shipments or items with lithium batteries.
EXPORT PAPERS AND SPECIAL PACKAGING:
All orders for export requiring specific certified documentation will be billed at the rate of $100.00(G) per set of papers. When special packaging is specified, an additional charge will be levied. Please identify your customs broker.
C.O.D. SHIPMENT: Not Available.
PLEASE NOTE:
Our primary carrier is UPS, and as such, they are the last truck to depart our facility each evening. If you request a different shipping method and your order cannot make their cut-off time, we will ship UPS and invoice for shipping. If no carrier is specified on your order, UPS Ground will be used.
Mail Innovations and USPS
Effective September 1, 2023, we no longer will be returning Mail Innovations and USPS shipments to our facilities. If packages are undeliverable by the postal service, they will be abandoned. Shipments could be undeliverable for a variety of reasons: incomplete, illegible, or incorrect address, addressee not at address (unknown, moved, or deceased), mail unclaimed or mail refused by the addressee at time of delivery. The postal service does not offer guaranteed delivery. If you elect not to ship as Mail Innovations or USPS due to lack of guaranteed delivery, we can offer you a guaranteed UPS ground or Air service alternative.
Hit always suggests ordering a small percentage of overs to satisfy any requests after the initial shipment.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient. Note that Return Charges will be assessed to the Customer together with the original Charges, unless the Shipment was undeliverable due to the fault of Blacklabel Promotional Products. Customer will be liable for any and all costs, charges, duties, taxes and fees incurred in returning, storing or disposing of an undeliverable Shipment, if applicable.